Besides, Sower enterprise has the world first class after-sales system which is the nuclear competitiveness of the modern company.

“Good product, good service” is becoming the common sense of the customer. Holding 

this character and principle of marketing, Sower is used to putting the after service, tech innovation and quality control to the same importance.

Details as follow:

1.     24 hours 800 free call service

2.     response form professional engineer within 1 hour

3.     product tracing service

4.     reminding for the expiration of guarantee period

5.     recalling service

6.     repair and replacement

7.     warehouse of spare parts

8.     database of clients info 

Here are guidelines:

1.24 hours 800 free call service  

If you want to buy the product of Sower or need the after-sale service of Sower or craft brother’s product, please feel free to call our hotline:800-820-1663(domestic56154079), our engineer will give the constructive solutions after comprehensive consideration, if necessary, our technique specialists will present a spot handling as soon as possible(near Shanghai will be within 1 day). Every feedback you give to us will be soundly recorded and typed into our database.

2. Product tracing service , reminding for the expiration of guarantee period ,recalling service, repair and replacement.

Our tracing service begins from delivery time, engineers in after-sale dept. will give phone inform about the arrive time, equipment condition, debugging guide etc. Meanwhile, we will set a database according to your feedback. If you login into our website and type your item code, you will enter the after-sale system and download any info about product such as spare parts prices, delivery, etc. no matter where you are. Also, you can give any suggestion or proposal about the product to our engineer through internet if you like. If adopted, you will receive our gifts as rewards.

In order to solve problems happened during your production, our engineers will make the reminding service periodically.

Disregarding the force majeure such as war, fire, earthquake and hurricane, Sower enterprise will give the solving advices when malfunction occurs even caused by incorrect operation. If necessary, we will perform our recalling service plan in no time. The replacement parts are supposed to arrive at you within the day to ensure continuous production, then you can send the malfunction parts to our fixing center. The mentioned promises should be implemented by commercial reputation of Sower enterprise.

3.Storehouse of spare parts and customer archives

To bring you convenience in production, Sower global website system provide you with elaborate fittings storeroom. You can get the competitive price and service when you login into our web by the item code.

In a word, the great power of product and service network will present you substantial benefits, if you have the interest to know more or need our help, please  visit the website or feel free to call our hotline 800-820-1663, your every enquiry will promote a commencing of great success between us!