Quality is company's life, and service is the guarantee of brand. To provide our customer convenience, quick and thoughtful service, we found the ECC. The company will consider your requirements and concerns from all aspects: design, R & D, manufacture and test. What we do in quality control and excellent service provided constructed the iron base of the business and create first-class brand in the world.

The ECC has formed the standardized and internationalized service criterion and flow. It is made up of five portions: information processing system, terminal sales, technical support, order follow-up and after-sales service.

Information processing system services for marketing Department, containing two parts: inner and outer information processing. The outer processing will link your inquiry and Sower's latest product catalogue together through trade journal, exposition and internet. With related departments' coordination, the inner processing system will record your information and launch service the minute you make an inquiry call.

Terminal sales will be conducted by our professional sales engineer, consisting of product introduction, craft information, details about little& middle test, equipment renting and technical specification.

Technical assist will help you choose item and layout according to your craft as well as supplying equipment R&D and upgrade.

Project manager will give a one-one service about your purchasing order, production arrangement, inspection, delivery, installation and debugging.

For after-sales service, we have the most strict regulation: to inform the latest news by phone after delivery, send product handbook, set clients' database and get feedback periodically. Besides, we will remind the expiration of guarantee period, give recalling service and renting or replacement. What's more, we built a spare parts store for your reference and choosing. Our engineer gave a 800-820-1663 hotline service 24 hours.